here you will find answers to your most common questions, however if you can’t find what you are looking for, please send us a message here

Once you’ve placed your order we are unable to make any changes, additions or amendments to orders after 10am.
To make changes you will need to email info@beautynext.com.au or call (02) 6025 7146
All orders received up until 4pm will ship same day. (Please note that does not include weekends or holiday)
All of our packages are sent via a Australia Post, so delivery times vary. Once shipped orders typically arrive in 2-5 business days (business days do not include weekends or holidays). Orders outside the Australia can take up to 10 - 21 business days.
As confirmed delivered we always suggest to check with your neighbours and or post office.
If still missing please contact us info@beautynext.com.au or call (02) 60 257 146
If your credit card was declined when you first tried to place order, you will see pending transaction in your account.
We don't capture funds that are declined transactions. This will automatically drop of your statement.
We aim to always be in stock however, from time to time we may sell out.
If this does happen we will notify you immediately.
Please email us and we do our our best to locate info@beautynext.com.au
On request we can pack and ship a gift in a deluxe beautynext gift box.
You may also include a personalised gift message. Simply type your message in Order Note Section on check out.
In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact us on info@beautynext.com.au or call (02) 60257146 and we will be happy to assist in arranging your return or exchange.
We are unable to offer any returns or exchanges for change of mind – please choose carefully.

**beautynext reserves the right to refuse any returns at any time.